Myth: Trust is earned.
Truth: Trust is not earned. Trust is granted.
If I can earn your trust, then you have given away power to me. If I can earn your trust, then trust is something that can be quantified, and all I have to do is reach a goal, a standard, a 100% of something that necessarily releases what you have. Trust doesn’t work that way.
Trust is something that you grant. You can give it or not give it. Trust is in your control, an expression of your power and will.
If someone failed you, and then asked, “What can I do to get your trust back,” I doubt you gave them a clear list of tasks to complete.
Trust is an opportunity you extend for someone to act in your best interest. Trust is a bridge you are willing to cross with another from the known to the unknown. When you get on an airplane, you trust the pilot to get you there safely, and to get you to a place in a way you could not on your own.
Do-It-Yourself industries rely on undermining the trust you put in professionals. Where you once relied on someone to act in your best interest and to do so with a knowledge you did not possess, DIY now gives you the knowledge you need to act in your own interest (while trusting that the knowledge they provide is accurate). It’s not that professionals are bad; some just aren’t needed like they once were. Trust is rooted in need.
Consumers are moving their trust away from institutions and toward individuals. It is a major shift. Before, we relied on the good name of companies. Now, corporate reputation as a whole is suspect. Consumers either rely on individuals directly (e.g. Airbnb, which averages 5 email exchanges before booking, vs. hotels) or indirectly (hence, the rise of peer reviews).
Trust cannot be earned, but it can be triggered. How do companies today trigger the trust of the public?
1. Don’t try to build trust. Trigger trust.
Building trust is an exercise of persuasion. Being trustworthy is an expression of character. Persuasion seeks to have you act in another’s best interest. Character will act in our best interest.
Trust is triggered by four trustworthy character-istics. Not any one of these is a magic bucket that, once filled, requires the trust of another. Each one of these is a signal, for reasons you cannot predict, to another’s mind and emotion that they can grant something of their self to you.
Competence: Do you have what it takes to act in my interest or get me to a place in a way that I cannot?
Consistency: Will you be responsive to me and act in a way that I can count on you?
Care: Are you really driven to meet my need or is your service just a camouflage for your own profit?
Congruence: Does your behavior match your stated intentions?
Trust is not necessarily revoked because of failure. Studies have shown that loyalty to a company is highest not among those who never had a problem with a company, but with those who had an issue rightly resolved. Why? Because competence is but one of four triggers, and if, when you fail, you are responsive, genuinely caring, and living up to what you project, then trust might remain in place.
2. Technology that triggers trust amplifies decisions rather than dictates decisions.
Technology does things for people, and it has a growing role in deciding things for people (algorithms). Your company will be more human when it chooses to enhance decision-making (honoring a trust to be granted) rather than to impose a decision (trying to require trust).
Customer knowledge (which informs what you offer) plus multiple options (which maintains your customer’s power of choice) is the equation for relational business versus transactional business. And the more you seem human (relational), the more you will trigger trust.
Your company’s technology serves the triggers. Technology is not only about you being more efficient; technology empowers your ability to be trustworthy. IT must do both – serve you, and strengthen your competence, consistency, care and congruence.
Failure to utilize technology to both serve you and strengthen you will cause consumers to entrust their needs elsewhere, and neither one of you may be able to articulate why – and that’s because trust is not a commodity a company can measure and attain, but a part of a consumer that they willingly, if not consciously, give.
Can you really have faith in everything that’s on the internet? Of course, not. But, that being said, company leaders need to put an awful lot of trust in their employees, the people they’ve hired to manage their network, and the infrastructure and reliability of the network itself. But, if you’re expected to trust so many different factors revolving around your business, while also being told not to be too careful to trust everything else — like WiFi connections or suspicious emails — then how can you navigate your way around all this?
These days, having someone to vouch for you, or having someone vouch for the people you’ll be working with, is one of the oldest, yet most reliable ways to secure your network and your company. Going off of that, it’s equally important to have extra eyes helping to look out for your company at all times.
If the Dark Web does it, so can you?
If you’re familiar with the Dark Web, “trustworthy” wouldn’t necessarily be the first term you would use to describe it. But, believe it or not, sellers on Tor need to be verified for the authenticity of their products as well as themselves as users before being able to complete a transaction. This is done by having current members introduce new members through a system of vouching. Without this, you can’t get onto the site.
So, if the Dark Web relies on some form of vouching in order to be able to trust their users, then surely large companies should be doing something similar. It’s not enough to just have certain cybersecurity protocols in place — although, those are important as well. If you can incorporate a system of vouching along with placing outside eyes wherever you can, then you’ll be protected in ways that machines can’t protect you.
Apply this system to vendors and employees
Of course, companies find ways to vouch for people, too, similar to how it’s done on the Dark Web. When we hire someone, HR usually asks for references, recommendations, and will maybe even do some snooping around on social media to get to know more about this person. The same goes if you’re working with third-party vendors or onboarding and offboarding part-time employees. You need to know who you’re going to be working with. You can go this route, but you can also ask around to see who else has worked with the people you’re planning to work with. These days, it’s very easy to check a person’s or a company’s reputation online, so you can take advantage of this.
Hire someone to look out for you
If your Facebook account gets hacked and your friends find out because they are getting spam messages from you, it’s likely that one of those friends will notify you of this so that you are aware. In a sense, this is a form of informal (and free) cybersecurity. You’re too busy running things at the company to be concerned with staying on top of security, employees, networks, risks, etc. Therefore, hiring managed services to help you keep an eye on things internally and externally can help ensure that nothing fishy comes up.
Down to checks and balances
This idea of vouching further enforces the notion of checks and balances in a company who cares about its cybersecurity. A managed service provider checks the IT team, the IT team checks HR, the company checks the employees, and vigilant, trustworthy employees can keep their eyes out for the company. While a professional certainly helps handle this process at the expert level, it never hurts to rely on people you trust to keep things in balance.
Whether you’re starting a business from scratch or finally making investments to grow your business, one thing you’re probably thinking about is hiring people to help. Any time you can bring people on board to help you with business tasks, it’s evident that you’re thinking about long-term strategies, and that’s great. But, before you start doing what it seems like everyone else is doing to be successful (in this case, hiring an IT team to help with tasks you don’t know how to do), hold off for just a second. While there’s no doubt that an IT team is instrumental in any company these days, it’s actually much more important to hire a CIO before anything else.
It may seem as though all IT experts can be thrown in the same category. They all went to school for computer engineering, they are all smart in their own way, and most importantly, they seem to know a lot more about information technology than you do. But, the thing is, many business leaders don’t know what they don’t know when it comes to this stuff.
Any IT person possesses a unique skill asset which can either make them a great fit for your company or not at all. A CIO can determine what talent is ideal for your company, so you know what kind of skills and abilities you’re looking for in a person, before making any decisions.
Do you need one IT person, or do you need a team? Or, can the jobs you need to be taken care of right now be handled by the CIO? Before you start to spend money on resources that you don’t currently need, let your CIO determine exactly what it is and who it is you should be investing your hard-earned money in.
It’s not just an in-house IT team that needs proper vetting before being hired. It’s also – if not, more – the external vendors you might be working with. There’s a whole process of identity management and onboarding and offboarding that needs to happen in order to protect a company from an unintentional (or sometimes, intentional) data breach of any kind. A CIO can determine what strategies should be in place prior to hiring external vendors.
Just as a CIO would help you hire an IT expert that has the appropriate skill set for your network, they can also determine if you’re using the right technology, software, cloud infrastructure, etc. Before making any employment decisions, it’s a good idea to make sure you don’t need to change anything about your network, first. After all, it would be frustrating for an IT person to get familiar with your system, just to have to learn something else.
Hiring a CIO before hiring an IT team is like going to your general practitioner before seeing a specialist. While it might seem that going to a specialist straight away would make sense time-wise and financially, there may not be anything you need to worry about in the first place. This can be true of your company, too. Don’t jump to any conclusions and don’t spend money on resources you may not need, whether that be an IT person or a certain piece of technology. Instead, hire a CIO and have them assess your network before hiring or deploying any resources.
If you’ve already hired an IT team, don’t worry. You don’t need to let anybody go. But, you can and should still hire a CIO to help serve as the liaison between you as the company leader and your IT squad. It’s never too late to have an unbiased expert hop on board and take a look at everything. This way, there can be a system of checks and balances to ensure your business is being run as efficiently as possible, while every team member truly feels as though his or her role is vital in the success of the company.
That being said, if possible, reaching out to a knowledgeable CIO should be the first step, not the last. A CIO can help manage your network in a way that nobody else can. And, not just in terms of hiring decisions, but security, backup, disaster recovery, and everything in between.
When it comes to managing a company’s network, data issues, or IT concerns, there are a lot of people that work together to make sure everything runs smoothly. One task may finally be complete only after various members from different departments come together. People from HR, IT, as well as C-level leaders may all be assigned various roles in order to implement security standards, backup protocol, or onboard contractors.
But, despite the fact that security and network maintenance is a team effort, who has the ultimate say in what goes on? Who is in charge – the one running the show to make sure everyone else does their job? There’s a lot of conversation surrounding this idea that IT shouldn’t be situated in a hierarchy model. However, others disagree and believe that in order for things to really go well, someone needs to take the lead.
The best option?
Let’s find out.
Human resources hires a CIO. A CIO then advises the IT team on what needs to be done in order to create a disaster recovery program or help mitigate security risks. IT understands the task at hand and works with the administration on a devising a new budget regarding the systems they’ll need to implement. HR then tells IT that new, outside contractors are being hired, and therefore, those security protocols are absolutely necessary and need to be implemented sooner than later. But, the CIO and other C-level leaders can’t seem to be convinced about whether or not the budget has room for what the others are proposing.
Does something like this sound familiar?
According to a study conducted by Nintex titled the Definitive Guide to America’s Most Broken Processes, it was found that 62% of respondents said their company has broken processes when it comes to IT. While it might seem like the office has a system to cope with all these roles, responsibilities, and requests, it can be a bit convoluted. And, especially when each role is so different, it’s difficult to determine who should really be answering to whom. Does IT work under HR when they can control HR’s access to the system? Then, does the CHRO answer to the CIO, or does the CIO answer to the CHRO depending on the situation? Experts believe these roles should be interchangeable in order to avoid conflict and miscommunication in business.
But, that still leaves the role of “leader” unfulfilled, which can be hard when a company’s decision on an important matter cannot be agreed upon. Someone, eventually, must have the final say.
Let’s say the whole “teamwork” thing is working well for everyone involved. Then, one day, a data breach occurs, or the network shuts down. One of the biggest causes of something like this, specifically the data breach, is human error. If this happens, the blame needs to put somewhere, even if the company leaders will still need to take responsibility for the entire breach.
Going with the idea that “two heads are better than one”, there are certainly a lot of things a team can accomplish versus a single person when it comes to mitigating risks across the company. That being said, there is also an equal number of things that can go wrong- more things that aren’t being handled appropriately, or miscommunications that can occur – when there isn’t a hierarchy in place to check for errors internally.
Many companies still hire in-house CIOs, which may be good for the moment, but may not make a difference if there’s a crisis. In any situation where it’s difficult to determine who is in charge, it’s necessary that companies consider hiring an outsourced CIO to make appropriate calls in the best interest of the company, and without employees being personally invested in what’s going on.
An outsourced CIO can easily determine what’s at risk for the company and can clear those up through a process in which everyone works together – a process in which they oversee everything, and assign roles to those who can handle it. They can check for consistent gaps in the system, make sure employees are given the appropriate access to the network based on their position at the company, and work with other C-Level leaders to determine whether or not things like a BYOD policy are safe for everyone involved.
Remember, an outsourced CIO doesn’t have any emotional investment in the company. They are completely unbiased and can, therefore, make decisions that other team members may not be in a position to make themselves or don’t feel comfortable making. While it’s understandable that working as a team can be effective, there are times when something just calls for a professional leader’s decision on the matter.
So, for those that say that there shouldn’t be a hierarchy in IT, maybe they should reconsider before jumping to any conclusions.
Cybersecurity is a huge concern for all businesses. Companies understand that they need to prioritize their security methods in order to ensure they don’t experience major losses due to a potential data breach. Despite major headlines that have repeatedly demonstrated the impact these hacks have on companies, recent studies have found that people are still not as prepared as they need to be in order to mitigate such risks. While these companies may be confident saying that they believe in their organization’s ability to manage cybersecurity internally, according to the data, that doesn’t seem to be working (or entirely true).
Even companies who have the best IT teams and equipment understand the need for an outsourced CIO to handle cybersecurity, as well as other managed services.
Many Risks are Internal
One reason that companies are unable to mitigate all the risks is because they are simply looking in all the wrong places. Every time we learn of another major breach, it doesn’t take long to discover that it happened due to something internal. Perhaps a firewall wasn’t updated, an employee used their personal unsecured device to access work, or the network infrastructure the company is using isn’t being maintained properly, leaving gaps all over. Companies don’t want to admit that they are a risk to themselves. And, even if a breach came from elsewhere, the fact that a hacker could get in is usually the company’s fault.
To fix this, an outsourced CIO can come in, take a look at your systems from an outsider’s point of view, and do what they need to do to patch it up.
Everybody Needs to be Vetted Before Being Onboarded
If your company hires contractors, partners, or interns to work with you, they will likely be given access to the company’s network. And, the more often you’re onboarding “strangers,” the easier it is for one of these people to let in a breach. Typically, it’s unintentional, but there are times where perhaps an employee who was recently let go seeks to take some kind of revenge on the business.
However, with the right network infrastructure (these days, it’s the cloud), security is placed on identities themselves, provided for new or temporary employees. When this is set-up by a managed service provider, HR and IT follows the process and works together with the outsourced CIO to prevent any leaks from occurring. Of course, proper vetting of the individual is necessary before providing them with company access as well.
Because Your Day to Day Job Doesn’t Involve Monitoring Security Risks
In general, 70% of respondents off the Marsh-Microsoft Worldwide Cyber Perception Survey reported that their IT departments are in charge of making important decisions about the company’s network. A lot of these decisions naturally have to do with the network’s security overall. As a business leader, this definitely isn’t your department, so you’re counting on the individuals over in IT to make the right choices. But, believe it or not, IT shouldn’t really have that kind of say, either. Their job isn’t just calling the shots on security measures.
While cybersecurity is certainly a task that involves a little work from everyone in the company, it takes a little more expertise than that. An outsourced CIO can help assign appropriate roles to each employee to make sure everyone is doing their part. Additionally, companies who have moved over to a cloud infrastructure are likely to face fewer risks, too, as cloud technology manages many risks on its own.
The Costs Alone Aren’t Worth the Risk
According to Business Insurance’s breakdown of the survey, 40% of respondents who reported a data breach in the last 12 months said that the worst-case scenario lost them $50 million or more. Out of that number, only 19% revealed “they are highly confident in their organizations’ ability to mitigate and respond to a cyber attack.”
With that much money at stake, it doesn’t really seem worth it to take your chances. As a C-level leader, if you’re not totally comfortable in your company’s ability to mitigate such risks, then it’s time to find someone you can trust who can.
Many of us like to think of data as bits of information floating around in the cloud — after all, what other way is there to envision something that’s more or less invisible to the naked eye? Well, if that’s how you refer to the data in your network, then it’s likely you’re treating it as such, too. The problem with this is that data deserves more respect than it’s getting. When companies make big decisions based on what they consider a ‘single-entity of data,’ they might be missing a lot of worthy information and could end up making a costly choice because of that.
There are currently a lot of trends surrounding data, but sometimes it’s not about the data itself — it’s about how you’re managing it. Because data is so fundamental to business operations, it’s time that we start treating data as a valuable asset to the company. Whether you need to imagine data wearing a suit and tie to work every day or that it’s sitting in the conference room at a team meeting, that’s fine. But, if you don’t, there may as well be big consequences for your company.
Unfortunately, it’s not so easy. The problem is, data is just too big. When it comes to gaining real value from interpreting data, it’s impossible to know where to begin. This is why companies are starting to look at data lakes and other solutions to help find what’s valuable, without wasting time on shuffling through data that might not serve a purpose. While data lakes might be out of the question for your business, there is a lot you can do on your own, first.
Just as you would set certain protocols and management tasks as a company leader, data shouldn’t be left out from this. Remember, data in many ways is an enterprise. Therefore, those same protocols and principles you assign to anything else in your company should also be assigned to data. Just as you would measure an employee’s performance, calculate your sales, or monitor your network’s security, you should monetize, measure, and manage your data the same way. This way, you can be sure that the information you gain from this data is truly meaningful, without any part of it being overlooked.
How would you really internalize potentially imperative information at your company?
You would analyze it.
So, data needs to be analyzed, too, in the appropriate manner — just as you would apply analytics to any other aspect of your business. If you want real ROI, then it’s absolutely necessary to put data under the microscope. This can be hard when there is just a plethora of data out there, waiting to be sorted. Therefore, data needs to be evaluated while being combined with the analyses done on sales, marketing, and feedback.
If you’re not quite sure how to go about this, keep in mind that there are several lenses with which to look at data. According to James Burke, director at ISG, you can proceed this way:
Today, there are many resources companies can utilize to help analyze their data correctly and treat that information as an asset. When done consistently, companies will see positive results.
The right data can tell us about our business. If your company is eager to find strategies to grow, then it’s worth looking at that data to see if it holds any clues. Likewise, companies don’t want to spend money on resources they don’t need, especially if that budget is needed elsewhere. When treated as an asset, data can be very valuable in terms of understanding your business because it can give companies a better visual of what’s really necessary. But, this is difficult for companies to do on their own.
Outsourcing your CIO — a professional who knows how to do all of this. They know what to look for, how to analyze it, and how to apply it to future decisions. They know what to take from a large amount of data, putting it under the microscope to find what’s valuable. They know what they are doing and how to help you. Investing in a CIO, then, will save your company a lot of time and money in the long run.
Though company leaders would like to believe that their own employees wouldn’t do anything to put the company’s security at risk, sometimes, these employees are actually the most likely suspects. Though we tend to think data breaches are only caused by malicious hackers, usually, those aren’t the people you need to worry about. That’s because most of the potential problems are being caused by the people sitting right in front of you every day.
So, are your employees ignoring security measures deliberately? Probably not. But, they could be avoiding telling you about a cyber-security incident, that could ultimately result in a major loss for your company.
So, if it’s just a little mistake, why are these employees not saying anything? And, as a leader of your company, how can you get them to speak up so you can stop the problem in its tracks?
5 Reasons Employees are Causing Data Breaches and Not Saying Anything
Typically, one of the biggest reasons an employee won’t tell you about a data breach is the same reason no human likes to admit he or she is wrong. After all, why bring attention to something when it might not be a big deal after all? This mentality, along with other things, is putting companies at major risk, resulting in huge losses that could have otherwise been avoided.
Besides that, there are other reasons why employees don’t say anything.
1) They’re scared of losing their job.
These days, companies have strict rules in place when it comes to their employees correctly managing the equipment. If employees are held accountable for a data breach, it’s certainly not the kind of news an employer wants to hear. Therefore, employees are under a lot of pressure and thus afraid of losing their job if they put the blame on themselves.
2) Policies are too loose and employees are taking advantage.
If your company has a BYOD policy or you have a lot of remote workers accessing the system from all over the world, you’re already at risk. If that device is not solely for work and thus lacks the proper security on it, you’re at risk of a data breach whenever that person uses their device at home, at a cafe, or while traveling. Don’t let your employees take advantage of your leniency, because once a BYOD policy is implemented, it’s very difficult to supervise.
3) They were uninformed or unaware that they even did something.
Perhaps an employee made a security error, but they didn’t even know they did. With technology being so advanced, even the best and most skilled employees may not be too read up in the IT department. In many cases when there’s a data breach, it’s very likely the person who is at fault isn’t even aware that they are. All employees need to have basic knowledge when it comes to protecting your company’s security.
4) They were actually careless.
While in most instances we want to believe that a potential cyber breach was really just an accident, we know that’s not always the case. There are employees who don’t follow guidelines and are quite careless. And, if that is what happened, that’s not something an employee is going to be so willing to admit.
5) They were doing it intentionally.
It’s hard to trust any one 100%, and when that one untrustworthy person has access to your company’s most sensitive data, there’s always a chance that you’ll receive an unfortunate surprise; that someone you hired has been intentionally stealing your company’s data or hacking your systems to their own benefit. As scary and unlikely as this may seem, it has happened before, and will continue to happen if employers aren’t more diligent.
How to Prevent Employees from Causing Serious Breaches
The first step in making sure your employees don’t cause a data breach is by screening employees before they start working for your company. It may seem obvious, but you don’t want any suspected hackers slipping through the cracks.
If your employees are all deemed trustworthy but you still want to prevent them from accidentally causing a breach, start by implementing strict security standards in the office. Make sure new employees are aware of how to use the systems securely and update current staff regularly. Secondly, make sure your employees feel comfortable letting you know that they may have made some kind of error. If they feel worried about losing their job, they aren’t going to be willing to talk. But, encouraging them to speak up and assuring them that it’s the right thing to do, will save your company from any serious breaches and leave your employees feeling secure in their job.
Additionally, it’s your job as a company leader to make sure you implement specific instructions given to you from your outsourced CIO. For example, if your CIO strongly advises you against using a BYOD policy, then listen. Most of all, make sure your CIO is doing their job of keeping your company’s security safe above everything else, and it will be much easier to prevent problems from happening altogether.
Don’t have time to worry about your employees making an expensive mistake? Your CIO will take care of that.
Technology has taken over the business world. Ever since we’ve become more reliant on technology, we’ve been seeing new jobs added to companies to help maintain it all. And, when it comes to that technology, those who will be managing it on your company’s behalf need to have the appropriate skills and expertise to do their job correctly.
You may already have an IT team, or maybe even a CTO. But, you as the CEO need to make sure the right decisions are being made for your company at all times (and at all costs). So, isn’t it about time to outsource a chief information officer?
Why You Need a CIO
While all roles in a company are unique and important, a CIO does a number of tasks that bridge all those roles together. Ultimately, the CIO is responsible for making sure technology is properly integrated throughout the company so that operations can run smoothly. He or she has the final say on how technology is managed so that the business can keep moving forward without any hold ups.
Why Outsourcing is Important
One of the biggest questions that comes up when a company integrates technology into their everyday tasks is the issue of cyber security. Though there are many ways in which a system could potentially be hacked from outside intruders, human error is still one of the main causes of breaches that we commonly see today. Certain protocols need to be followed in order to guarantee a network’s safety. To eliminate any risks of vulnerability or conflicts among high-level decision makers, a CEO should consider outsourcing their CIO. This way, any decisions that are made are unbiased and are therefore solely for the best interest of the company.
Also, don’t forget that one of the perks of hiring any type of managed service means that you have more time to run your business. Any worries you may have will now be dealt with by that service provider.
When is the Best Time To Hire a CIO?
Most company leaders may think it’s best to wait until a company reaches a certain level before hiring a CIO. Perhaps when a certain number of sales have been made or a certain number of followers has been reached. But, it may be that it’s time to get one sooner than later if you’re noticing some inconsistencies at your company. This could involve anything from repetitive inefficiency, seeing your network has become vulnerable to attacks, disagreements among executives, or too many tasks being handled by a small staff. Whether it’s one of these reasons, a combination of these reasons, or you just feel the need to extend such an important role to someone else, then it might be time to hire a CIO.
Over the last few months, Samsung has made the news for their Galaxy Note 7, which has had its batteries exploding, causing danger for users. The problem has gotten so bad that you can now get into serious trouble for bringing one onto an airplane. Though, the recent round of total recalls on all devices should help prevent that from happening.
Besides the fact that a phone exploding in your pocket or under your pillow can be a serious physical risk to a person, it also presents a huge security risk. If you were one of the one million users who had to send their phone back, then you must know Samsung now has a ton of phones with sensitive information on it. One of them could be yours.
So, Samsung may care less about your information. But, this whole situation is a clear representation of the security risks mobile devices can present if not handled correctly. All it takes is one bad person to get their hands on a device to ruin your identity or your company. Whether you owned a Galaxy Note 7 or not, you might want to give more attention to your own company’s mobile security situation.
And, you can do it in less time than a phone blows up. Here’s how.
If you already have a current security plan managed by a service provider, you don’t need to take out a new one for your mobile devices. It’s easy to call up whoever is helping you run your network and ask them to add on security for any devices that are or will be connected. There’s no sense making things more difficult for yourself and your budget when you can keep everything simple.
If you rely on your IT team or an IT person to manage your security, then there are some things you need to understand. First of all, it’s time to consider outsourcing to a managed service provider, because then you can be sure your bases are covered. We live in a world where technology is rapidly changing and therefore mobile device security must be a priority. Unfortunately, not all IT personnel can keep up. If you’re still using your IT person or team, then that’s fine, but make sure you’re investing in their tools and resources which would be necessary to ensure you’re protected
A BYOD policy is definitely not something you want to take away from your employees if you’ve already implemented it. We know that having a BYOD policy allows for a happier and more efficient workplace. That being said, in light of the events of Samsung, you might need to tighten up your mobile device security until things get under control. This could involve anything from keeping very close tabs on who is starting to bring in their own devices, to having a stricter procedure altogether.
Does your company have a WiFi system that anyone can connect to? What about people who work at your company for a year, have access to everything, and then they just leave? Shouldn’t their devices be swiped of all company-related information and access before they’re gone for good? Remember, when it comes to cyber security, you can’t trust anyone. And, when mobile device usage continues to grow as such a fast rate, companies need to crack down.
Smeester & Associates can provide you with the tools and recommendations needed to make sure your company’s mobile devices aren’t putting you at risk.
How can a lone IT guy compete with large teams of certified technicians? Though having one IT guy may be easier, there are just a lot of factors of why going with he or she can put you at risk. If you’re still stuck with choosing between an IT person or an outsourced team, then we’re going to make your choice very easy. Don’t be the client who went with the IT guy. Be the client who went on to a bigger and better managed service provider.
Here’s what you need to know!
Now, not all things are better when they are left to more than one person. But, in the case of managing your network, you want there to be more people. When you’re counting on one IT guy, there may be a problem that he or she just can’t figure out. After all, we are only human. That being said, an entire team of certified technicians can work together to quickly find a solution to your problem.
On the surface, it may seem like hiring just one IT guy is more affordable for a company. But, when you go with a team of certified technicians, it will lower your costs. This is due to ‘economies of scale,’ in which production is increased across the board, and therefore, costs decrease.
Maybe your IT Guy is super-efficient and gets things done, sometimes even before you ask. But, the reality is, if your business is growing, there are just some things that can’t be dealt with alone. For example, let’s say your company is thinking of switching over to the cloud. That’s a big switch on its own, but it’s something that requires a lot of monitoring. Monitoring that an IT person can’t handle by him or herself. Something like the cloud is constantly changing and growing, with new features and additions. Only a team of managed service providers can stay on top of everything associated with something as vast as the cloud.
So, you’re starting to see the advantages of having a managed service provider. But, what are you supposed to do with the IT guy you already have? Or, what about the in-house IT team you already rely on to help you manage everything? Well, the good news is, doing what’s right for your company doesn’t always mean having to let your staff go. Choosing one over the other isn’t necessarily mutually exclusive.
Instead, use both. Managing your network is one of the most important things you can do for your company, but there are ways to go about it so no one needs to lose their job. One way to do this is by keeping your IT guy, but hiring a managed service provider to help him or her as a back up; an extra set of hands, if you will.
If your company is in a place where they can choose between an IT guy and a managed service provider, then you know what you need to do. A managed service provider can conduct an entire array of useful services, and you can choose how much help you need (or how much you want to pay for).
Whether you choose to go full throttle with a managed service provider or you’re going to make the transition gradually, make the best decision for your company. Even if you choose to keep your IT guy, a managed service provider can be there to pick up any dust that wasn’t swept up by your IT person.
Smeester & Associates is here to provide you with the tools and recommendations necessary to choose the appropriate IT management option for your company.